Frequently asked questions

Is there a maximum number of children I can bring?

It depends on the ages of the children however each supervising adult needs to be confident they can maintain good supervision at all times. See NSPCC guidelines for further information.

Is there a discount if I book several sessions at a time?

Not at present, however, we are hoping to bring in a new discount scheme in due course.

Can I cancel and get a refund on my online booking?

If it is more than 48 hours before the booked session, you can cancel and get a full refund.

Can I get a refund if I want to cancel a party booking?

You may, depending on how much notice you give us. See ‘Parties’ cancellation policy.

What refreshments are available at Jungle Jungle?

Hot and cold drinks and a limited selection of snacks including sandwiches and homemade cakes.

Do you cater for special dietary requirements?

Yes, please talk to our staff.